Introduction
We would
like to give you an easily understandable overview of our data protection
process. Our goal is to provide you with an amazing and protected customer
experience that also means that you can always trust us, that we are always transparent
and honest to you. Your trust in our product is the reason why we can provide
you with an amazing customer experience. We would like to thank you for this
cooperation.
We are MAS Technology LLC. with registration number: 1010213376, you can always contact
us via the following ways: Via e-mail: info@nahjz.com Address: MAS Technology LLC. Building Galaxy Life,
Unit 22 Al-Abbas Bin Abdulmutalib Riyadh 12475 – 6888
Kingdom of Saudi Arabia While visiting our website and/or mobile application, registering,
and/or booking and/or placing orders, you agree to this privacy policy. As data
controllers, we determine how we process your personal data, for what purposes
and by what means. While we are required by law to provide you with all the
following information, we do so primarily out of the belief that a partnership
should always be honest. As data controllers, we are responsible that all our
processing activities are in accordance with legal requirements. If you have
any questions about data protection at NAHJZ, you can contact our data
protection team at any time by sending an email to protection@NAHJZ.com. We will continue to be your point of
contact if you have any questions about data protection.
We reserve the right to update this privacy
policy in compliance with the statutory provisions. We will inform you of any
significant changes, such as changes of purpose or new purposes of processing. In
this case, we will not process your personal data unless having your consent on
the modifications.
As a customer you have the choice which
information you would like to share with us. Of course, we need some
information for the fulfillment of our contract. However, this does not always
require all the data which you can make available to us.
Data
processing
We use required personal data only so we
can serve you which is mandatory for us to be able to serve
you. Without your consent on using your data you will not be able to use our
services.
Right to review privacy policy
You have the right to view and consent the
personal data privacy policy before processing your personal data.
Right to access
You have the right to be informed which
data we store and process about you.
Right to rectification
If you notice that stored data is
incorrect, you can correct your data directly in your profile.
Right to erasure
You can ask us at any time to delete the
data we have stored about you and then your account will be deactivated.
Right to data portability
You can ask us to transmit the data stored
about you in a machine-readable format to you. In this context, we will make
the data available to you in electronic format.
Right of complaint
If you believe that we have done something
wrong with your personal data or your rights, you can raise a complaint at any
time by sending an email to protection@NAHJZ.com.
We process your personal data only in
accordance with the strict legal requirements. We pay particular attention to
the fact that all principles for the processing of personal data are considered.
NAHJZ pays great attention to transparency. Therefore, we only process your
data if this is lawful and you can reasonably expect it to be processed. If, during
our evaluation, we conclude that the processing cannot reasonably be expected,
we will only carry out the processing with your express consent. In the
following description of our processing activities, we refer in each case to
categories of personal data. A category includes several personal data, which
are usually processed together for the purposes. Personal data is information
that can identify you or even make you identifiable. We generally process the
following categories of personal data for the following reasons:
Contact Information
Name, Cell Phone number, email address,
your ID from any social media (if applicable). Reason: If you contact us, we
collect this data because we need to know who we are talking to and what we
have been talking about so that we can help you with your reason for contacting
us. This also applies if you leave comments on social media on our fan pages.
We do not combine this data with your profile data on our platform, but we can
still identify you by your social media ID.
Location data
Addresses, City, Country, Longitude, Latitude Reason: We need these data to allow our service
provider to process your request. We create the longitude and latitude
automatically to be able to show the nearest service provider to process your request
address in our other linked systems.
Profile data (master data)
Name, email address, Cell phone number,
delivery addresses, Date of Birthday. Reason: This data is your master data,
which we absolutely need for our services. Without a cell phone number, you
cannot create a profile. Together with your name, e-mail, and addresses, this
is your master data.
Order history, selected service providers,
invoices, order ID, rating on orders, information on payment method, delivery
address, successful orders, and cancelled orders. Reason: Each time you book and/or
place an order, this information will be added to your profile. You can view
recent booking and/or orders information in your profile at any time. The
information should give you an overview of your own interests and previous
orders. We will also use the same information to improve our services. In
addition, we will anonymize this information when you request a deletion.
Communication data
Name, email
address, cell phone number, device ID. Reason: If you would like to receive
emails, SMSs, or in-app push notifications from us, we need certain information
to send you the messages. We find it more customer
friendly to address you with your name. This category of personal information
is also used by us to contact you, for example, if a booking and/or order
cannot be processed, and we want to offer you an alternative instead.
Payment information
Payment method, pseudonymized
credit card information, saved credit card token, card expiry date, card bin, card last 4 digits and card type. Reason: We need this information
to track your payments and assign them to the orders you have placed. In order
to make the ordering process even more convenient for you, we offer to save
your preferred payment method. This means that you don't have to enter your
payment details again the next time you place an order. The storage of this
data requires your prior consent. You can save your payment data and you can
remove it in the future at any time from your account page.
Delivery information
Name, delivery address, phone number,
orders ID. Reason: In accordance with the principle of data minimization, we
only provide our service provider with the information that they need from you
to process your order.
Your requests
Your satisfaction is our biggest goal. Therefore, we are
very keen to be available for all your questions and to answer them. To be able
to answer these questions and understand the overall problem, we store the
conversation content in our Customer Relationship Management System when you
contact us. The content of the information we store depends on the information
you provide to us as part of our communications.
Call Center
Whenever needed to contact you, our call center agents
might call you and we store the conversation with you. In individual cases, we
also use the recordings for Quality improvement in customer service, i.e. for
training purposes (coaching) with our employees. The content of the information
we store depends on the information you provide to us as part of our
communications. The stored telephone calls are deleted after 12 months at the
latest or if the purpose of the storage, i.e. the quality checks, is fulfilled
earlier.
Fraud prevention and security of our
platform
To protect our customers and our platform from possible
attacks, we continuously monitor the activities on our website for all
visitors. To this end, we use various technical measures to ensure that
suspicious behavior patterns are detected at an early stage and prevented in a good
time. To achieve this goal, several monitoring mechanisms run in parallel and
prevent potential attackers from accessing our website at all. The
decision-making process is automated and can have a legal effect on the person
concerned or affect them in a similar way. If automated decision-making leads
to a negative result for you and you do not agree with this, you can contact us
at care@NAHJZ.com . In this case, we will individually
assess the circumstances of your case.
Merger & acquisitions change of
ownership or Shut Down.
We would also like to inform you that in the event of a
merger with or acquisition by another company, we will disclose information to
that company. Of course, we will require the company to comply with the legal
data protection regulations.
Vouchers (and Coupons)
We often offer vouchers for our platforms.
The reasons can vary. The purpose of these vouchers is to reward our loyal
customers and to encourage them to continue to lead our loyal customers. In
order to be able to check the number, the value and the frequency of use of the
vouchers, but also to avoid misuse of these vouchers, we collect various
personal data.
We never give your data to unauthorized
third parties. However, as part of our work we obtain the services of selected
service providers and give them limited and strictly monitored access to some
of our data. All data recipients must meet the legal data protection
requirements and prove their data protection level with appropriate proofs.
Service Providers
We use different data processors in our
daily processing. Those process your personal data in accordance with CITC
“Communications and Information Technology Commission” requirements and our
standards and have no claims whatsoever on these data. We also regularly check
our processors and include only those who meet our standards. Some of our
service providers are based outside KSA.
Third
parties
In addition to data processors, we also
work with third parties, to whom we also transmit your personal data, but who
are not bound by our instructions. These are, for example, our consultants, lawyers,
or tax consultants who receive your data from us on the basis of a contract and
process your personal data for legal reasons or to protect our own interests.
We do not sell or rent your personal data to third parties under any
circumstances. This will never take place without your explicit consent.
Prosecuting
authorities and legal proceedings
Unfortunately, it can happen that a few of
our customers and service providers do not behave fairly and want to harm us.
In these cases, we are not only obliged to hand over personal data due to legal
obligations, but it is also in our interest to prevent damage and to enforce
our claims and to reject unjustified claims.
Categories
of personal data
● Contact
information
● Booking
and/or Order information
● Device
information and access data
● Payment
information
● Voucher
information
● Delivery
information
● Location
data
● Profile
data (master data)
●
Communication data
We will delete your personal data only if you wish and
let us know and we will also delete your account. Before this happens, you will
receive a separate notification from us to the email address
registered in your user account. In addition, there are other legal retention
periods which we must also observe. For example, tax data must be kept for a
period of between six and ten years or even longer in some cases. These special
retention periods vary according to local legal requirements. Therefore,
despite your request for deletion of your data, we may still have to store some
of the stored data due to legal regulations. In this case, however, we will
restrict data from further processing. Furthermore, we will continue to store
your data if we have the right to do so in accordance with CITC rules. This
applies if we need your personal data for the establishment, exercise or
defense of legal claims.
To make the visit of our website/app
attractive and to enable the use of certain functions, we use so-called cookies
on various pages. These are small text files that are stored on your browser.
Some of the cookies we use are deleted after the end of the browser session,
i.e. after closing your browser. Other cookies remain on your browser and allow
us or our affiliate to recognize your browser on your next visit (persistent
cookies). You can set your browser so that you are informed about the setting
of cookies and individually decide on their acceptance or exclude the
acceptance of cookies for specific cases or in general. Failure to accept
cookies may limit the functionality of our website/app. We classify the cookies
we use into three categories:
Ø Required
Ø Functional
Ø Personalized
Below you will find more information about
your choices as well as a detailed list of cookies we use. Required cookies are
required to navigate our site, and in order to use the features provided.
Without the use of such cookies, proper functioning of our site is not
guaranteed (e.g., entering text), while browsing through pages on the website.
In addition, they are cookies that collect information about how visitors use
our website, for example, which pages they visit most often, and if they
receive error messages from websites. These cookies collect aggregated,
anonymous information that does not identify a visitor. They also allow our
site to remember your choices such as language, or region to provide improved
features. According to legal regulations, no further actions are required on
your behalf. Functionality cookies collect anonymous information and cannot
track your movements on other websites. Additionally, they could be used to
send targeted advertising or to measure the effectiveness of an ad campaign.
They could be used to determine which online marketing channels are most
effective. With these cookies, we also store your login data in your browser so
that you can log in automatically the next time you visit our website. Because
we want to provide you with a website that is designed for optimal usability,
functional cookies are usually activated when you visit our website. To enable
these measures, we also use cookies from third parties in this category. By
analyzing your anonymized use we can identify areas where we can improve our
website. Personalized cookies are used to play more targeted advertising
relevant to the user and adapted to his interests. These cookies help us to
upload marketing custom audience lists to our marketing partners.